Shipping policy
Last updated: May 2026
Shipping Destinations
Subellotti ships internationally to the following destinations:
- European Union — including the Netherlands, Germany, France, Italy, Spain, Belgium, Portugal, Austria, Luxembourg, Ireland, Denmark, Sweden and Finland
- United Kingdom
- United States
- Switzerland
- Norway
- Japan
- South Korea
- Middle East — United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman
- Premium International — Canada, Australia, Singapore, Hong Kong, New Zealand
- China
- Morocco
Availability for other destinations may vary. If your country is not listed, please contact us at info@subellotti.com before placing an order.
Processing Time
Orders are usually processed and dispatched within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times & Shipping Rates
Delivery times are estimates from the date of dispatch and may vary depending on destination, carrier, and customs procedures.
| Destination | Estimated Delivery | Shipping Rate |
|---|---|---|
| Netherlands | 1–3 business days | Complimentary |
| European Union | 2–7 business days | Complimentary |
| United Kingdom | 3–10 business days | Complimentary |
| United States | 3–7 business days with UPS Express Saver, depending on customs clearance | Complimentary |
| Switzerland | 3–10 business days | Complimentary |
| Norway | 3–10 business days | Complimentary |
| Japan | 5–14 business days | Complimentary |
| South Korea | 5–14 business days | Complimentary |
| Middle East (AE, SA, QA, KW, BH, OM) | 5–14 business days | €29 or equivalent in your checkout currency |
| Canada, Australia, Singapore, Hong Kong, New Zealand | 5–14 business days | €29 or equivalent in your checkout currency |
| China | 7–21 business days | €29 or equivalent in your checkout currency |
| Morocco | 7–21 business days | €29 or equivalent in your checkout currency |
Subellotti is not responsible for delays caused by carrier operations, customs clearance, or circumstances outside our control.
Carriers
We work with PostNL and UPS to deliver your order. The carrier used for your shipment depends on your destination and availability at the time of dispatch.
Orders to the Netherlands and most European destinations are normally shipped with PostNL or UPS. Orders to the United States are normally shipped with UPS Express Saver. Orders to other international destinations may be shipped with PostNL or UPS, depending on the destination and availability.
We reserve the right to select the most appropriate carrier for your shipment. Tracking information will be provided by email once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on destination, order value, parcel size, weight and available carrier services. Any applicable complimentary shipping offers will be applied automatically at checkout.
Duties, Taxes & Customs
Orders within the European Union
For orders shipped within the European Union, applicable VAT is handled according to EU rules. Applicable VAT is calculated and displayed at checkout according to your shipping destination and the applicable tax settings.
Orders outside the European Union
For orders shipped outside the European Union — including the United Kingdom, United States, Switzerland, Norway, Japan, South Korea, Middle East, Canada, Australia, Singapore, Hong Kong, New Zealand, China and Morocco — prices do not include EU VAT. Import duties, local taxes, customs fees and carrier handling charges may be charged by your local customs authority or carrier upon or after delivery. These costs are the responsibility of the customer unless explicitly stated otherwise at checkout.
Subellotti has no control over customs procedures or the amount of any import charges. We recommend contacting your local customs authority for further information before placing an order.
Customs Documentation
For shipments outside the European Union, Subellotti is required to provide accurate customs documentation, including a commercial invoice declaring the correct value and description of the goods. This is a legal requirement for international export and delivery.
Failed Delivery & Incorrect Address
The customer is responsible for providing accurate and complete shipping details at the time of ordering. Subellotti is not liable for delivery failures, delays, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If a parcel is returned to us due to a failed delivery or incorrect address, additional shipping charges may apply to resend the order. We will contact you in such cases before taking action.
Contact
For questions about your shipment, tracking, or delivery, please contact us:
Email: info@subellotti.com